The role of the pharmacist, managed care pharmacist job satisfaction and artificial intelligence were among the topics that Susan A. Cantrell, CEO of the Academy of Managed Care Pharmacy, discussed with Perry Cohen, Pharm.D., in this episode of "Conversations with Perry and Friends."

When a 34-year-old patient being treated for stage IV colorectal cancer at Vanderbilt University Medical Center, in Nashville, Tennessee, was notified that his medication was no longer covered by his insurer, he contacted Vanderbilt Specialty Pharmacy. Pharmacists there immediately submitted a prior authorization that was denied, and they were told there was no appeal option.