Guidance for Payers: Incorporating the Patient Voice into Decision-Making

Patients are at the end of every decision made by managed care organizations. Using patient experience data (PED) and related information can help ensure formulary decisions remain patient-centered. This AMCP resource helps payers operationalize those expectations with templates and real-world examples. 

This resource is another valuable tool intended to help payers recognize that considering the patient perspective in decision-making does not need to be labor intensive and can meaningfully add to Pharmacy & Therapeutics conversations. This reference adds to the existing patient voice resources offered by AMCP, including the AMCP Patient Voice Engagement Framework for Payers and Patient Organizations.

Highlights:

• A plain language overview of PED: What it is and isn’t.
• How payers can use PED and other related information to inform decision-making.
• A template for payers to follow as they consider the impacts of disease from the patient perspective.